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Here’s what Realtors, Homeowners & Contractors have to say:
S.M. o0o “Just a quick note to thank you for a job well done.“My wife and I were dreading the prospect and expense of replacing the chimney on the 82-year-old house we purchased last month. The other firms that bid the work provided both conflicting information and higher estimates. Enough so that we were genuinely confused about how best to proceed. “But from the time Burten met with us to review the initial reports and inspect conditions himself to the final, tricky rerouting and re-bricking needed for the gas line, we were confident we had placed this substantial project in the right hands. Work was done professionally. Laborers were prompt, reliable and skilled. And the project was completed ahead of schedule. “Special thanks to Anthony as well. He's personable, knowledgeable and excellent with follow through. A terrific asset to your firm. “Thanks again.” M.O. & S.M. o0o “I was very pleased to receive your follow up call on the project you did for us on Orange Grove Ave.“Stanley and his helper did a great job, he was very cooperative, great attitude, friendly, clean. “I was also impressed with your office staff. It is very rare these days to call a company and have the phone answered by a person. Ana was very polite and friendly and professional and I had the same experience when I spoke with Geneva in accounting. “All in all I have to say I had an exceptional experience with your company. Harley was able to meet me promptly and I received an estimate in a very timely fashion and the work was scheduled very shortly afterward. “I very much look forward to our next project together and if Iım asked if I know a good masonry company I know who to recommend. Please donıt make any changes - I like the way you run Boston Brick & Stone!” D.R. o0o “Dear Sirs:“This year my wife and I had the pleasure of hiring your company to do two projects at our home in South Pasadena, namely to evaluate our masonry fireplace chimney for soundness and have it repointed, and also to modernize and widen our driveway approach. Both jobs were beautifully done as I had expected. “But what I really wanted to express to you was my appreciation for the quality, cordiality, prompt response, and utmost professionalism that we received from your entire staff: estimators, clerical, and field personnel. “As you know, I deal with contractors on a daily basis and have done so for the past twenty-two years as a building inspector in Southern and Central California. In the past twelve years in Southern California, I’ve had many occasions to perform inspections on work performed by Boston Brick & Stone, and I was well aware of the quality of work that you produce. It was no surprise to receive the same at my own home. “Dave, this note is just to thank you and your staff for all the attributes mentioned above and to let you know that for any future projects we will, of course, turn to your company.” R.H. o0o “My husband and I would like to bring your attention to the truly outstanding job your entire crew did to bring the hardscape area of our new garden to a splendid completion. We could not be happier. You have chosen your men well. There were on time, very hard-working, creative, respectful of our property, careful, and talented. We want to extend a special thanks to Harley, Marlon, Balmore and Hector. They made sure everything moved forward in an orderly, business-like way and even managed to be cheerful under pressure.“It is great to know there are excellent contractors out there with high standards who care about their clients and the finished product. We hope you will give all the guys a pat on the back and a raise! “We are looking around for another brick project to do. Again our sincere thanks to all.” S.M. — Homeowner, Los Angeles o0o “We met Don during an inspection and hired your company to completely rebuild our chimney. We felt comfortable and confident in your company because Boston Brick & Stone had come highly recommended by our realtor. We now see that you are a neighborhood favorite. We trusted you with the business initially because of Don. He was down to earth and honest. He helped us understand why it would cost so much. As a homeowner my husband and I often feel like everyone is getting in line to convince us that we need to redo this or replace that, and usually we feel exploited. We truly believe your company treated us justly. We never once thought we were being taken advantage of by Boston Brick & Stone.“We also must comment on your staff’s professionalism and courtesy. Max and Burten were knowledgeable and took the time to explain schedules and procedures. Our calls were always returned promptly and our questions always answered. They are also a friendly pair of guys. We felt like you appreciated our business and that you would assist us in any way you could through the construction. “The chimney and fireplace look wonderful, but the way your staff conducted themselves is what we will remember most. Everyone, including Holly, the Foreman and the laborers were memorable. It is rare to find a company that is actually trustworthy, honorable, and does good work. Boston Brick & Stone is unique and we sincerely appreciate your help making our house a home.” J.J. & B.J. — Homeowners, Los Angeles o0o “Well, it has been two days without our Boston Brick & Stone crew. Things are returning to normal and while it is quiet, I wanted to take a moment to tell you what it has been like as a home owner to have your guys ‘move in’ so to speak.“Many workmen (and women) have been at our home during the past six months and we were fortunate to have found wonderful people. Actually I thought we had said good-bye to the best of the best... until Boston Brick appeared. From the demo to the last bit of clean up your men were special. Besides being masters at their individual specialties, they were all gentlemen. Of course they were respectful of our home... but they went that extra mile. Whether it was letting me know the gate was closed so the dog could have a quick run or helping me carry in groceries because the natural pathway was temporarily obscured, they were thoughtful and caring, beyond anything I had ever experienced. “When we decided to work with Lynn Scott Smith http://www.lalandscaper.com she was adamant about using Boston Brick to implement her design. She knew the quality of your work and the pride that your men have in their craft. She was right. Your men, from the stone cutters on down, are artists. “All in all, it is over and not only can we say we have no complaints, but we actually miss your crew!” B.W. & B.W. — Homeowners o0o “It was a pleasure to do business with your well-organized, efficient company. You set high standards for workmanship, dependability, and excellent communications. We are very pleased with the overall outcome.“Thank you for coming to Palos Verdes.” D.K. & N.K. — Homeowners o0o “My wife and I were referred to your company by our realtor, Mr. Steve Goldbaum. Your company has just finished the work on our chimney and we are very, very pleased. It is rare these days that a company will do what they say they will do, return calls, and do quality work at a fair price!!“The people that did the work at our home were neat, clean, and organized and we did not experience any inconvenience due to the work. Again, we are very happy with the work you did at our home. Please feel free to use us as a reference. Thanks.” A.A. & L.A. — Homeowners, Northridge, CA o0o “What I love about Boston Brick & Stone is that I know I can refer them in good conscience, I know that they’re honest and that they are professional. And that they will tell us the truth about a chimney, whether or not it’s in their best interest in the long run.”C.H. — Realtor o0o “Boston Brick & Stone is the type of company that you would want to use on your own home, because I’ve done it myself. And I’ve been very pleased with their service and with their professionalism.”B.M. — Realtor o0o “I refer them to all my clients because they’re very responsible, reasonably priced and do quality work.“They always do a great job. My clients are always happy. And that makes me happy, and we get repeat business that way.” L.M. — Realtor o0o “People want to feel that they’re making a great transaction and they’re getting good service. And it’s one of their biggest transactions over their life, buying a house. So everything that I can do to help them is what I do. And with Boston Brick & Stone’s help, it gets done correctly.”D.M. — Realtor o0o “The work that Boston Brick & Stone did on our chimneys was, I’d say it was short of a miracle. They were four magnificent Myron Hunt Tudor chimneys that had to be rebuilt. And the Old World craftsmanship that was involved when they originally built these, how many people can do that? They did it. And they’re absolutely gorgeous.”L.P. — Homeowner o0o “Boston Brick & Stone did a remarkable job not only matching the exact original design of the chimneys, but they re-used the original brick, so that they have the impact and appearance that they always had, except they are now safe and will be on top of the house for another hundred years.”R.P. — Homeowner o0o “They were always here on time. They took our basic idea of what we thought needed to be done and turned it into just a wonderful, wonderful project that was more than what we had expected.”A.B. — Homeowner o0o “This was an extremely pleasant experience for me. And the net result is that I have this chimney, and I have this brick work behind me that looks like it’s been here for 75 years. It matches perfectly! So I’m just totally delighted with their work.”S.M. — Homeowner o0o “They’ve been terrific. I mean, you know, it’s all about keeping schedules and keeping a high level of quality for us. And we always have demanding clients. And we always have budgetary constraints and schedules that are tight. And if Dave says he’s gonna be there Monday, he’s there Monday. If he says it’s gonna be done by Wednesday, it’s done by Wednesday. And that’s huge. It sounds like a simple thing, but in this business it’s enormous.”S.F. — Contractor
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Serving the Los Angeles area.